Shipping and delivery

Deliveries within Germany are always sent with DHL and usually take 2-5 working days.

Shipping is free for you within European countries. For orders outside Europe, we charge DHL shipping costs, without surcharge. Your order will arrive within 2-5 working days within Germany. Returning your order is always free of charge.

As soon as your goods leave our logistics facility, you will see a link to track your shipment in your customer account when you place your order, so that you always know where your package is. You will also receive a shipping confirmation from us by email, also with a link to track your shipment.

If you are not available in person when the delivery is made, you will usually receive a notification from DHL. Your order in Germany will then be available for you to pick up at the nearest post office for 7 working days. You will need an official photo ID (e.g. ID card) to pick up the package. If the package is not picked up or the order cannot be delivered successfully, the package will be returned to us. A new delivery is only possible if you place a new order.

The "standard shipping" of your goods within Europe is free and your order will reach you within 2-5 working days.

By the way: All assure fashion packages are sent with DHL's Go Green environmental protection program. This means that we pay a CO2 compensation for each package, which offsets the CO2 emissions associated with the transport and processing of the shipments. The amounts go entirely to DHL climate protection projects that are certified according to internationally recognized standards.

Unfortunately, it is not possible to send packages to packing stations, as our goods are sent by hand. This means that only the invoice recipient can personally receive the goods with their signature. However, we are happy to send your goods to a delivery address that is different from the invoice address. If you are unable to receive your package at your home address, you can of course specify an alternative delivery address when ordering, e.g. your place of work, where you can personally receive the package.

Your goods will be shipped via our logistics service provider. Therefore, it is unfortunately not possible to collect the goods personally.

If the shipment process is irregular or delivery cannot take place, please contact DHL directly and provide your shipment number. This begins with the numbers "0034...".

DHL customer service: + 49 (0) 228 4333112 (charges apply) or www.dhl.de/kontakt

If your package has not moved for more than 2 days, please send an email with your order number and a short description of your problem to service(at)assure.fashion.

Assure fashion delivers to all countries in Europe. Outside of Europe, please contact us at service(at)assure.fashion.

If your package has external defects upon delivery, we ask you to refuse acceptance so that the package can be returned to us.

Please open the package immediately after receiving the goods. If, after opening the package, you notice that something is missing from your order or that there is no content, immediately submit a damage report to DHL with the received package. Such a damage report can only be submitted to DHL within 7 days of receipt of the goods. After this period has expired, the damage can no longer be claimed. After you have submitted the damage report, you will receive a stamped copy of it, which you must then forward to us by email or post so that we can initiate an investigation with DHL.

Important note: Please do not use the return slip included in the package to report the damage. Otherwise, a correct assessment or processing of the investigation will not be possible.

When we send the goods to you, we insure them for transport. To guarantee insurance in the event of a return, please use the return label provided for this purpose, which is included with your order. If the parcel is picked up by the shipping service provider, please have this handover confirmed with a receipt and signature. If you drop off the parcel at the post office, please also have a confirmation issued there.

We are also happy to arrange shipping outside of European countries. Please contact us in advance, stating the item and the destination country, to discuss delivery options and delivery terms.

Your question wasn't answered? Then take a look at the FAQ or contact our customer service directly.